Frequently Asked Questions

1. HOW SECURE IS MY INFORMATION?

Please be assured that we take data protection seriously, and your information will never be shared without your consent and will only be shared with third parties who abide by applicable data protection legislation.

2. WHAT PAYMENT METHODS IS ACCEPTED AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept ApplePay, ShopPay, PayPal, Visa, MasterCard and American Express credit and debit cards. All payments are processed through a secure checkout system provided by SHOPIFY.

3. HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

Delivery is usually via ground shipping and takes up to 10 business days. Shipping rates depend on the weight and size of your item. 

4. DO YOU SHIP TO MULTIPLE ADDRESSES?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination. To prevent fraudulent purchases we are only able to ship to the billing address provided for first time customers.

5. WHY ARE SOME ITEMS MARKED AS FINAL SALE?

During our clearance sale, products are final sale and cannot be returned or exchanged.

6. CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Once an order is placed, you can modify or cancel it if it has not shipped. We can modify you order if you send us an email to support@pepperandwolfe.com. Once your order is shipped, you cannot modify it. 

7. HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive an email containing your tracking number to track your package.

8. HOW DO I RETURN AN ITEM?

Making a return is easy. You have 30 days to decide whether to keep your items. If your item is eligible for a return, please email us at support@pepperandwolfe.com.